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BT Flex - Belfast 

Be Confident. Be Connected. BT.

Superfast fibre broadband. BT mobile. TV and HD sports. Here at BT, we entertain, educate and empower people every single day. And we’re always innovating new ways to transform lives. We want to ensure we keep delivering the best service possible for our customers. So we created our first Flex Centre in 2012 with multi-skilled advisors who have the capacity to deliver across Sales, Service and Technical support.

About the team

We recruit into different roles at our Belfast site – one that will see you flex between sales and service responsibilities, and another that will see you focus purely on service. Wherever you join us however, there’s one thing you can count on – that no two days will ever be the same.

About the roles

As a Sales and Service expert, you’ll be happy to move between a variety of inbound and outbound calls – dealing with customer queries whilst also maximising opportunities and generating revenue. Dedicated and customer-focused, with a target-driven, can-do attitude, it goes without saying that you’ll need to be able to adapt to different situations and types of work quickly. We’re committed to selling through service so you’ll have the kind of bright, engaging personality that will make our customers’ day.

Likewise, our Service Advisors are a lifeline to our customers – switching seamlessly between tech support and account queries, all whilst delivering inspiring service. The role is varied – providing a fantastic opportunity to learn. So, if you’re ambitious and proactive, this is the job for you. We’ll give you all the training you need to become a service expert, supporting you as you move into more technical advisory and sales work as your career progresses.

For both roles, you’ll need to love talking to people and finding the right solution for them. No matter the problem, you’ll react calmly and inspire confidence in those you speak to.

BT Flex is a dynamic and exciting team to be part of. But don’t just take our word for it. Below, you can hear directly from the team and find out why they consider it such a great place to work.

BT Flex is an upbeat, fast paced environment that is constantly changing. The job can be challenging but is even more rewarding as you are constantly helping to solve customer's problems. Flex creates a unique culture that I have never experienced in any other job.

Flex Advisor – Service

There's always a great level of support to help us meet those challenges and develop professionally… and the craic is great!

Flex Advisor – Service

Being a TM1 (Service only) advisor gives you the opportunity to become an expert in your field. You quickly learn to ask customers the correct questions in order to effectively diagnose problems and get them resolved as soon as possible.

Flex Advisor – Service

I really enjoy the fact that a customer puts their trust in me to help fix their issues. And, once these are completed and they're connected, it gives me a great sense of pride that I've been there for them. I love speaking to customers and setting realistic expectations because it makes them really happy when we achieve them.

BT Flex Advisor

The sense of teamwork here is great! Our team always work together to come up with new ideas and we're always there to support each other if difficult issues arise. I actually couldn't ask for a better team and manager, everyone is amazing and friendly!

BT Flex Advisor

Having worked in different call centres, I can honestly say that rather than working for a call centre it feels like you're working for a big company that values you, which is great. 9/10 customers are very friendly and understand that on-going issues are not down to me – I feel like they appreciate my honesty and effort on the call and I enjoy leaving them happy and satisfied with a job well done.

BT Flex Advisor

I love that I'm always learning something new and developing my knowledge. I always get a real sense of achievement when I've helped a customer, too. It's also a really supportive team, so while we have a lot of fun, we also work hard and can rely on each for help when we need it.

BT Flex Advisor

Who we’re looking for

Unbeatable customer experiences are at the heart of our vision – we’re completely focused on serving the needs of our customers and maximising the value that we offer to them. And we need people who are dedicated to helping us achieve this. People who have:

  • A professional, persuasive telephone manner
  • A genuine enthusiasm for sales and customer service
  • The ability to maximise sales opportunities and generate revenue through outbound sales, retention and upselling to our existing customers (Sales and Service role)
  • A drive to hit specific campaign targets
  • Strong product knowledge
  • A natural flair for conversation with equally impressive listening skills
  • Capable troubleshooting and problem-solving skills
  • An openness to feedback and confidence working with others.  

Why join us?

Our culture and values set the tone for everything we do. They direct what personal benefits and career development you’ll receive as well as the brilliant opportunities you’ll have to support communities all over the world.

Join us and not only will you have the rewarding challenge of helping our customers each and every day, you’ll also enjoy a permanent position at a well-established company and can look forward to the following perks:

  • A generous salary ranging between £18,362.00 and £20,976.00 along with performance related bonuses depending on role
  • 22 days’ paid annual leave
  • A contributory pension scheme
  • Share save scheme
  • Free BT Broadband and discounts on BT products such as BT Mobile.  

You’ll also receive top notch training and support throughout your time at BT. There are plenty of opportunities to progress and develop a long and rewarding career with us, and we’re committed to helping you achieve this.

We make sure we do whatever we can to support our people too: making them feel valued and included and unlocking their potential is essential. In short, BT is a place where we value difference and we work really hard to be a great place to work, for everyone. You can find more information on Diversity and Inclusion at BT.

About the area

You’ll find BT Flex Belfast in Riverside Tower, flooded with natural light and with exceptional views of the city. There’s a restaurant on-site, we have catering facilities for you to bring your own lunch, or, of course, you can check out what’s on offer in the nearby shops or at St George’s Market. We’re perfectly positioned with Central Station just across the footbridge, and have access to numerous bus stops just outside. And, if you’re a keen cyclist, we’ve a safe place for you to store your bike, too.

How to apply

So you think you’ve got what it takes to join our Flex Centre? Great, we can’t wait to hear from you. Click on the buttons below to start your application.

CUstomer Advisor (Sales and Service)  

Customer Advisor (Service)