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Frequently asked questions

Role and application process

No. We can only accept one application from you so it's best to make sure you apply for the one you are really interested in. If the role that you apply for fills, we’ll get in touch with you to discuss alternatives – leave that with us.

You could try our quiz to find out which roles might be best suited to you based on the way you like to work. You can find our quiz here.

We have a variety of offices across the UK, but some roles only operate in certain areas – under each of our role profiles you’ll see in which locations our roles are available. Please make sure you check this out before you submit your application as we’ll update available locations as we recruit. You’ll have the opportunity to select more than one location on the application form. Some locations are more popular than others and some have more places than others. If you’re successful in being invited to our face to face assessment centre we’ll let you know what locations are still available when we book your place.

Our application form is very quick to complete - we don't ask any difficult questions so provided you can tell us who you are, where you studied and a few other things, it shouldn't take you very long at all.

You'll receive an email from us to confirm that we've received your application. If, based on the information provided, you match the requirements for the role, we'll invite you to complete our situational strengths test. If we need to ask anything about your application we'll be in touch within a week.

We'll ask you to confirm a few details about the eligibility requirements for the role and which locations you'd like to work in, as well as some of the obvious stuff about your university education. You'll also need to submit your CV.

Just make sure it's up to date and accurate and easy to read. We use it to make sure we have everything we need to know about you, rather than as a selection tool.

We have different numbers of places to fill in each programme and so the application deadline may vary – this is shown on the individual programme page. We may extend closing dates or close them earlier if we fill all roles for a programme. We strongly recommend you apply as soon as possible, as we move candidates’ forward based on date of application. We continue to move candidates forward through the stages based on date of passing the previous stage. Places at the assessment centres are allocated in date order. When a programme is full we will not run further assessment events.

Every candidate that completes our situational strengths test will get an individual strengths report. We will also provide feedback after the assessment centre. We aren’t able to provide feedback at the video interview stage.

The programme

All our graduate and industrial placements start in September 2019, the specific date will be confirmed but you’ll need to be available from the start of September.

Our summer placements take place in the summer of 2019.

When you join the graduate programme you are already a permanent employee so after the programme you will move into an agreed role. We’ll work with you leading up to the end of the programme to decide what this will be. It may be that a specific role is identified for you to move into or it may be that it is seamless from the role you are performing in your last rotation, if you are in an area that has rotations.

This depends on the role you are undertaking as there will be a business reason for you being located in a certain place. So, you can expect to work in that location for the duration of your graduate programme, or for as long as you are in that role.

This depends on the role you have applied for– some of them have a rotational element but some of them will see you staying in the same area for the duration of the programme. Some roles and some areas of the business are more suited to rotations but we’ll always work with you to give you a broad range of experience.

Entry requirements

Absolutely. When you've decided which role to apply to, simply select the appropriate drop down from the list when asked about your degree grade and complete the rest of the application form. We'll get in contact with you to follow up, once you've submitted the application and completed and passed our situational strengths test.

No, our intern roles are only eligible for students in their second or penultimate year of study.

Absolutely. Our process is the same whether you are an internal or external applicant.

International candidates

We welcome applications from international candidates. However it is essential that you have the right to work full time in the UK at the start date of the programme (this will be early September 2019). We will check this with you and it will be a condition of any offer we make that we are satisfied your right to work is in place before you join. We are unlikely to progress applications where sponsorship is required to obtain a Tier 2 (general) visa as we expect to be able to fill all our roles with candidates who have the right to work in place.

We'll ask more details about your right to work in the UK at the initial application stage. We will require evidence of it at the assessment centre stage and again at the offer stage.

Situational Strengths Test (SST)

It’s important to let us know this before you start the test. Please get in touch with us and we’ll get back to you to understand how we can support you.

If you have any technical issues with accessing or completing the test please tell us as soon as possible so that we can help. You should get in touch with us and we’ll have a look and get back to you as quickly as possible.

You’ll have one week from the day we invite you to complete it – but the sooner you take it the sooner we can consider you for the next stage in the recruitment process.

No – there is no limit so you can take as long as you need to complete the test. However, the questions are all about you and how you work, so we find that the best way of approaching the test is to not spend too long thinking over the answers.

These situations will be handled on a case by case basis – email the team and let us know the circumstances and we’ll see what we can do.

Video Interview (VI)

We’ll give you a week from when we invite you to complete the interview.

It is - but don’t worry, it’s really clear and easy to see how long you have to read the question and give your answer. Make sure you take full advantage of the practice questions, and hints and tips, as this will really help you.

These situations will be handled on a case by case basis – email the team and let us know the circumstances and we’ll see what we can do.

We’ll come back to you with the result of your interview within a week.

Assessment centre

You’ll get to meet a member of the recruitment team or a representative from the business where your role sits. Generally 6 assessors, who are all professionals from the area that you have applied to, will be there as well as our lovely grad buddies – they’ll be with you all day and can answer lots of questions you might have about life at BT as a grad.

The exercises that you’ll do will vary according to the role you’ve applied to. Our team will talk you through what will happen on the day in lots more detail when they call you to book you in for the events. You’ll be with up to 11 other candidates on the day – these aren’t your competitors but could be future colleagues – so take the opportunity to start networking.

We’ll need to have a look and see if there are other dates we can invite you to. However, there is the possibility that we can see we’ll fill all our vacancies and so there may not be another date to offer. So call and speak to the person that booked you in for the event and we’ll take it from there.

We’ll let you know what documents to bring when we invite you to attend – we try to keep it to a minimum but typically these are “right to work documents”. It’s important you bring them as otherwise, if you are successful it might cause a delay with confirming an offer. We won’t ask you to bring anything for the assessment exercises - we’ll take care of everything that you need for the day including refreshments to keep you going.

We don’t expect to see everyone wearing a suit, just make sure you’re smart – you’ll be in one of our offices and meeting with people that you could be working with in the future, so make sure you’re comfortable with how you’ll be representing yourself.

Everyone that attends one of our assessment centre days will be able to claim up to a maximum of £100 for their travel to the events. The team will talk you through what you can claim, how you make a claim and when you can expect to be reimbursed – make sure you keep all your receipts.

You aren’t in direct competition with the other candidates that attend on the day so relax, we want to see the real you. Try and overcome any nerves you might have and enjoy the exercises that you’ll go through. We hope you enjoy the experience and learn more about us as a business and as a group of people.

Offer

There is a lot of planning work that goes into shaping our graduate intake so we can’t support any deferral applications.

Part of our graduate offering is a one off relocation allowance of up to £600 which can be used against any expenses you incur through moving, and you can even use it towards your first month’s rent in your new home. We may also make available the option for an interest free loan once you have joined.

We will be clear if you are being considered for any of our roles that require either security clearance or developed vetting clearance and we’ll explain the specific process – you can talk to us at any time if you have any concerns about this.

In peak times this can take a little longer than we’d like – but this isn’t anything to worry about. You can typically expect to receive your contract within 6 weeks of accepting an offer with us. All of our contracts are digital so you can expect a copy to land in your emails and you can sign and return online.

Yes, it is conditional on a few things – meeting the entry requirements, satisfying eligibility criteria for working in the UK and satisfactorily completing all the onboarding checks that we need to complete – all of the conditions are set out in your contract.

At times there can be quite a long period between accepting your offer and joining us and for some of this you may not hear too much from us, especially whilst we continue our recruitment…but don’t worry, we haven’t forgotten you. As time goes on there will be a number of things we’ll ask of you as part of our ‘On-boarding;, and lots of ways we’ll start to get you excited and informed as part of our ‘Keep -warm’ before you start.

On-boarding

During this phase we’ll send you various forms to complete – all the standard items that you might expect such as bank details and right to work documents. We’ll also ask you for some photos for your passcard and to complete a couple of other documents. We’ll tell you what we need and why so it’s nothing to worry about.

Keep Warm

In the 6 months or so before joining, we’ll start communicating about joining. This will include things like access to our New Joiner website, our Facebook group, details of any pre-joining events and socials, Facebook live events, office visits and importantly details of your induction event. These are a great way of you getting to know all your fellow new joiners and starting to build a great network.

Once you’ve joined you’ll be able to access your employee broadband package, as well as lots of other lovely perks.

Get in touch with us and we’ll do our best to answer your question.

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