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Frequently asked questions

Role and application process

No. We can only accept one application from you so it's best to make sure you apply for the one you are really interested in. If the role that you apply for fills, we’ll get in touch with you to discuss alternatives – leave that with us.

You could try our quiz to find out which roles might be best suited to you based on the way you like to work. You can find our quiz here.

We have a variety of offices across the UK, but some roles only operate in certain areas – under each of our role profiles you’ll see in which locations our roles are available. Please make sure you check this out before you submit your application as we’ll update available locations as we recruit, so some locations may fill more quickly than others.

Our application form is very quick to complete - we don't ask any difficult questions so provided you can tell us who you are, where you studied and a few other things, it shouldn't take you very long at all.

You'll receive an email from us to confirm that we've received your application. If, based on the information provided, you match the requirements for the role, we'll invite you to complete our situational strengths test. If we need to ask anything about your application we'll be in touch within a week.

We'll ask you to confirm a few details about the eligibility requirements for the role and which locations you'd like to work in, as well as some of the obvious stuff about your university education. You'll also need to submit your CV.

Just make sure it's up to date and accurate and easy to read. We use it to make sure we have everything we need to know about you, rather than as a selection tool.

Our application deadline may vary from programme to programme. This information will be on the specific programme page. We strongly recommend you apply as soon as possible, as programmes can become full before this date and if that happens we may close them earlier . Places at the assessment centres are allocated on a first come first served basis and when a programme is full we will not run further assessment events.

Every candidate that completes our situational strengths test will get an individual strengths report. We will also provide feedback after the assessment centre. We aren’t able to provide feedback at the video or Skype interview stages.

The programme

All our graduate and industrial placements start in September 2018, our summer intern roles take place in the summer of 2018.

When you join the graduate programme you are already a permanent employee so at the end of the programmes you simply move from being a ‘Graduate’ and into your role. This will normally be the role you are performing at the time, so there is no need to find a role but in some cases (e.g. if you are on a rotational programme) you may need to agree what role you’ll go into once the programme ends.

This depends on the role you are undertaking as there will be a business reason for you being located in a certain place. So, you can expect to work in that location for the duration of your graduate programme, or for as long as you are in that role.

This depends on the role you have applied for – some of them have a rotational element but some of them will see you staying in the same role. Check out the information on each of the programmes that you’re interested in.

Entry requirements

Absolutely. When you've decided which role to apply to, simply select the appropriate drop down from the list when asked about your degree grade and complete the rest of the application form. We'll get in contact with you to follow up, once you've submitted the application and completed and passed our situational strengths test.

No, our intern roles are only eligible for students in their second or penultimate year of study.

Absolutely. Our process is the same whether you are an internal or external applicant.

International candidates

We welcome applications from international candidates. However it is essential that you have the right to work full time in the UK at the start date of the programme (this will be early September 2018). We will check this with you and it will be a condition of any offer we make that we are satisfied your right to work is in place before you join. We are unlikely to progress applications where sponsorship is required to obtain a Tier 2 (general) visa as we expect to be able to fill all our roles with candidates who have the right to work in place.

We'll ask more details about your right to work in the UK at the initial application stage. We will require evidence of it at the assessment centre stage and again at the offer stage.

Situational Strengths Test (SST)

It’s important to let us know this before you start the test. Please get in touch with us and we’ll get back to you to understand how we can support you.

If you have any technical issues with accessing or completing the test please tell us as soon as possible so that we can help. You should get in touch with us and we’ll have a look and get back to you as quickly as possible.

You’ll have one week from the day we invite you to complete it – but the sooner you take it the sooner we can consider you for the next stage in the recruitment process.

No – there is no time limit for taking the test. However, the questions are all about you and how you work so we find that the best way of approaching the test is to not over think the answers.

These situations will be handled on a case by case basis – email the team and let us know the circumstances and we’ll see what we can do.

Video Interview (VI)

We’ll give you a week from when we invite you to complete the interview.

It is - but don’t worry, it’s really clear and easy to see how long you have to read the question and give your answer. Make sure you take full advantage of the practice questions, and hints and tips, as this will really help you.

These situations will be handled on a case by case basis – email the team and let us know the circumstances and we’ll see what we can do.

We’ll come back to you with the result of your interview within a week.

Assessment centre

You’ll get to meet a member of the recruitment team or a representative from the business where your role sits. Generally 6 assessors, who are all professionals from the area that you have applied to, will be there as well as our lovely grad buddies – they’ll be with you all day and can answer lots of questions you might have about life at BT as a grad.

The exercises that you’ll do will vary according to the role you’ve applied to. Our team will talk you through what will happen on the day in lots more detail when they call you to book you in for the events. You’ll be with up to 11 other candidates on the day – these aren’t your competitors but could be future colleagues – so take the opportunity to start networking.

We’ll need to have a look and see if there are other dates we can invite you to. However, there is the possibility that we’ll fill our vacancies from that centre. So call and speak to the person that booked you in for the event and we’ll take it from there.

Make sure you bring the documents that we request when we invite you to attend – typically these are right to work documents and confirmation of your degree result if you have already graduated. We’ll take care of everything else that you need and will provide plenty of refreshments and food to keep you going.

We don’t expect to see everyone wearing a suit, just make sure you’re smart – you’ll be in one of our offices and meeting with people that you could be working with in the future, so make sure you’re comfortable with how you’ll be representing yourself.

Everyone that attends one of our assessment centre days will be able to claim up to a maximum of £100 for their travel to the events. The team will talk you through what you can claim, how you make a claim and when you can expect to be reimbursed – make sure you keep all your receipts.

You aren’t in direct competition with the other candidates that attend on the day so relax, we want to see the real you. Try and overcome any nerves you might have and enjoy the exercises that you’ll go through. We hope you enjoy the experience and learn more about us as a business and as a group of people.


There is a lot of planning work that goes into shaping our graduate intake so we can’t support any deferral applications.

Part of our graduate offering is a one off relocation allowance of up to £600 which can be used against any expenses you incur through moving, and you can even use it towards your first month’s rent in your new home.

Internships do not qualify for our relocation allowance.

Firstly, we will tell you if you apply to any of our roles that requires either security clearance or developed vetting clearance – you can talk to us at any time if you have any concerns about what this means or what you’ll need to do.

In peak times this can take a little longer than we’d like – but this isn’t anything to worry about. You can typically expect to receive your contract within 6 weeks of accepting an offer with us. All of our contracts are digital so you can expect a copy to land in your emails and you can sign and return online.

Yes, it is conditional on a few things – meeting the entry requirements, satisfying eligibility criteria for working in the UK and satisfactorily completing all the onboarding checks that we need to complete – all of the conditions are set out in your contract.

At times there can be quite a long period between accepting your offer and joining us and for some of this you may not hear too much from us, especially whilst we continue our recruitment…but don’t worry, we haven’t forgotten you. As time goes on there will be a number of things we’ll ask of you as part of our ‘On-boarding;, and lots of ways we’ll start to get you excited and informed as part of our ‘Keep -warm’ before you start.


During this phase we’ll send you various forms to complete – all the standard items that you might expect such as bank details and right to work documents. We’ll also ask you for some photos for your passcard and to complete a couple of other documents. We’ll tell you what we need and why so it’s nothing to worry about.

Keep Warm

In the 6 months or so before joining, we’ll start communicating about joining. This will include things like access to our New Joiner website, our Facebook group, details of any pre-joining events and socials, Facebook live events, office visits and importantly details of your induction event. These are a great way of you getting to know all your fellow new joiners and starting to build a great network.

Once you’ve joined you’ll be able to access your employee broadband package, as well as lots of other lovely perks.

Get in touch with us and we’ll do our best to answer your question.

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