The Scotland Board
The BT Scotland Board brings together senior figures from across BT’s lines of business to steer Scottish strategy and development, strictly in compliance with BT's regulatory and Undertakings obligations. They work with non-executive members from outside BT who contribute expertise, external thinking and guidance. The Board's objectives support the delivery and exploitation of communications technologies to enhance innovation and business growth in Scotland. Its current focus is on areas including high-speed broadband and the impact of Digital Britain, corporate business and public sector programmes, stakeholder engagement, skills, the environment and corporate social responsibility.
External board members
Shonaig Macpherson CBE
Chairman of the Royal Lyceum Theatre Company, Vice Chairman of the Royal Edinburgh Military Tattoo and Vice Chairman of The Robertson Trust. A retired intellectual property lawyer Shonaig is a governor of Heriot Watt University and the Open University. The first ever female Chairman of The National Trust for Scotland and the Scottish Council for Development and Industry she was a member of the Calman Commission. She is married, has two sons and lives near Linlithgow.
Head of External Communications, UK Nations
Director - In Life Service Assurance, Business & Public Sector
As general manager for BT Business customer service, Andrew is responsible for managing the customer experience including new contracts implementation and faults and repairs for BT’s Corporate & Small/Medium Enterprise (SME) business customers in the UK. Andrew joined BT in 2011 having previously held a number of senior management and leadership positions at Sky and RBS. Andrew has experience of customer service operations and programme delivery management roles in the UK and internationally. He holds an MBA from Edinburgh Napier University Business School.
Head of Policy & Public Affairs, BT Scotland
Mark Dames is Head of Policy for BT Regions and Head of Public Affairs for BT Scotland. Born in Girvan, Ayrshire, Mark started his career with BT at the company’s research and development laboratories at Martlesham Heath, Ipswich, working on the development of advanced optical switching technologies and architectures. He also spent a period of his career with Accenture, working on the development of the world’s first interactive digital television and advanced data services platform. A Chartered Engineer and Chartered Physicist, Mark lives in Edinburgh.
General Manager, Corporate Account Management, Business & Public Sector
Joining BT in 2001, Alan has held a number of customer facing roles including working as BT Retail’s client director in Openreach. Since April 2014, Alan has had responsibility for working with BT’s largest SME customers in Scotland and increasing BT’s profile in the Scottish corporate market. In February 2018, Alan was appointed to the board of ScotlandIS, the trade association championing Scotland's vital digital technologies industry. He lives in Bishopton with his wife and two children and spends any spare time on all rugby related matters: playing, coaching and watching.
Programme Director, BT Group
Martin Southern works in BT Group supporting a number of internal Business Change Programmes. These include increasing the co-location of BT’s Finance people to improve their development and productivity, and also to upskill some of our offshore people to improve the services they deliver to Customers. Martin joined BT in 2002, working on its partnership with the City of Edinburgh Council. His earlier career was spent in business transformation consultancy for a long list of blue chip clients in the UK, Europe and Australia. Martin lives in Edinburgh with Jean and is kept busy entertaining their three children, leading a thriving troop of 60 Scouts and is also District Commissioner across all 11 local Scout Groups.
Vice President, Global Services
Paul Taylor is the vice president responsible for BT’s Health, Local and Devolved Government business. He joined BT in 1997 and has held a number of senior management and executive roles in sales, service and ICT delivery roles in the UK and international. Prior to taking on his current role in November 2013 Paul was responsible for the delivery of Global Services customer ICT programmes, and the pan-BT Project & Programme Management practice. Before joining BT, Paul worked for Unisys and Olivetti in various management roles in the UK, US and Italy. He is married with two daughters and is a graduate of Glasgow University, Oxford University and Strathclyde Graduate Business School.
BT Director - Business & Public Sector
David is a senior BT executive who heads up the Public Sector business in Scotland. His remit is to implement a new strategic direction to increase local focus nationwide. David is part of the BT leadership development programme. He is passionate about supporting SMEs in Scotland and is a non-executive director and advisor to a number of these. David is also a Board Member for Scottish Towns Partnerships. An industry veteran with over 30 years international experience he is originally from Bo’ness and now lives in Edinburgh with his young daughter.