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The Commitments Assurance Office (CAO) monitors BT’s delivery of the Commitments on behalf of the BTCC. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the BTCC. For more information on the CAO, see How we work.

Meet the team

George RitchieGeorge Ritchie 
Manager of the CAO





CAO Head of Assurance - To be confirmed

CAO Assurance Officer – To be confirmed

Kathryn ZielinskiKathryn Zielinski
BTCC Secretariat

To contact the team, email cao@bt.com.