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BT Compliance Committee 


The BT Compliance Committee (BTCC) was established as part of the Commitments offered by BT to Ofcom following Ofcom's Digital Communications Review. It was established in December 2017.

This site explains how the BTCC works in practice and how communications providers can get involved in its work.

How we work

The BTCC is a sub-committee of the BT Group plc Board Audit Risk Committee. It is supported by the Commitments Assurance Office (CAO).

The CAO monitors BT’s performance in delivering the Commitments and the supporting Governance Protocol. It monitors BT’s compliance with the letter of the Commitments and Governance Protocol, the behaviours and culture of BT people, i.e. whether they are living up to the Commitments, and monitors BT’s achievement of the outcomes for consumers and industry that we want to see.

The Manager of the CAO arranges BTCC meetings and briefs individual members on the CAO’s work.

The BTCC will also assess complaints regarding the Commitments from communications providers and provides reports on BT’s performance to Ofcom as prescribed by the Commitments.

Additionally, whilst BT’s Undertakings remain in force, the BTCC is also responsible for monitoring BT’s compliance with the Undertakings, in the same way as the Equality of Access Board formerly did.

Note that monitoring of Openreach’s compliance with the Commitments (and the Undertakings) is the responsibility of the Openreach Board Audit and Risk Committee (OBARCC). If you have a query about Openreach compliance, please refer to the Commitments Monitoring Office which supports the OBARCC.